Sale Manager

Key Responsibilities:

• Develop business plans, sales targets, and sales strategies for Lab-to-Lab Full Service offerings.
  Identify, expand, and maintain relationships with dental labs, dental clinics, dentists, and distribution partners.
• Negotiate, sign contracts, and ensure the fulfillment of all commitments made to customers.
• Coordinate with production, technical, and marketing teams to ensure products/services meet customer requirements and expectations.
• Monitor order progress and proactively resolve issues related to product and service quality.
• Monitor market trends, analyze competitors, and propose improvements to products/services and business development strategies.
• Provide customer support via phone and email: Ensure timely responses within agreed service level timeframes. Assist with issue resolution and complaint handling.
• Accurately document all customer care activities (meetings, calls, emails) and provide periodic reports to the CEO.
• Develop and update: Process manuals and user support documentation. Tools and remote support guidelines for customer issue resolution.
• Actively monitor and engage in exhibitions, dental shows, and dental laboratory industry workshops to enhance brand visibility and credibility at offline events.
• Perform other tasks as assigned by the CEO in line with business needs.

Requirements:

• U.S. citizen with strong knowledge of the local market.
• Preferably at least 5 years of experience in the dental laboratory field.
• Skills: negotiation, market analysis, flexible problem-solving, and a high sense of responsibility.