Privacy Policy - XDENT LAB

OVERVIEW OF THE PRIVACY POLICY

Respect for Privacy

XDENT LAB understands the importance of and respects the privacy rights of individuals (“Users”) who visit our website and use our services (collectively referred to as “Services”). This Privacy Policy (“Policy”) provides an overview of the purposes for collecting information, the scope and methods of collection, how the information is used, who has access to it, how long it is stored, third-party links and products on the website, our commitment to data security, customer rights and responsibilities, and contact details.

Applicability

This Policy applies to all Services provided by XDENT LAB. However, for specific services or sections of our Services, we may supplement or adjust the content of this Policy to address the unique characteristics and requirements of those services.

Agreement to the Policy

By accessing our website or using XDENT LAB’s Services, you agree to be bound by the terms outlined in this Policy (including any updates or modifications made from time to time).

Policy Updates

XDENT LAB reserves the right to modify this Policy as needed, without prior notice or consent from Users. The “Last Updated” date at the bottom of this Policy will reflect any changes. We encourage Users to review this Policy regularly to stay informed about how their information is collected, used, and protected.

PURPOSE OF INFORMATION COLLECTION

XDENT LAB collects user information primarily to:

• Maintain communication with Users and address their inquiries regarding our Services.

• Improve the quality of our Services and/or the services offered by our affiliated companies (“Affiliates”).

• Establish loyalty programs or promotional campaigns.

• Address issues related to the use of our Services or transactions between XDENT LAB and Users.

• Send invitations, order confirmations, or thank-you letters.

• Notify Users about promotions, advertisements, or direct marketing campaigns with prior consent.

• Share recruitment information if Users subscribe to job alerts.

• Analyze market trends, customer preferences, and the performance of our Services.

• Provide support when Users purchase products or use our Services.

• Monitor and enhance service quality through:

  • Tracking website visitors and service users.

  • Analyzing and optimizing our Services.

• Any other lawful purposes permitted under applicable regulations.

SCOPE OF INFORMATION COLLECTION

User Information

XDENT LAB may collect the following personal information:

• Name

• Phone number

• Email address

• Residential address

Additional Information

Depending on specific services or needs, we may request additional information, such as:

• Products or services you own or are interested in.

• Other necessary details to ensure smooth communication and transactions.

User Control

XDENT LAB provides features that allow Users to choose whether to provide or withhold their information. However, declining to provide certain information may limit access to some services or transactions.

METHODS OF INFORMATION COLLECTION

XDENT LAB employs the following methods to collect user information:

Direct Collection

We may request Users to provide information in the following cases:

• When creating an account or profile to use our Services.

• When Users contact XDENT LAB for inquiries or support.

• For other specific purposes, as required.

Indirect Collection

• Collecting publicly available information from third-party platforms.

• Gathering information during service delivery with the User’s consent.

• Collecting usage data during interactions with our Services.

Data Integration

XDENT LAB may combine information collected through various methods to improve service quality and ensure accuracy. Users have the right to update or correct their information as outlined in Section 10.

SCOPE OF INFORMATION USAGE

User information collected by XDENT LAB will be used exclusively for the purposes outlined in Section 2 of this Policy. Information may also be shared within XDENT LAB and with our trusted partners (e.g., authorized dealers) to enhance service delivery.

INFORMATION ACCESS

To fulfill the purposes outlined in this Policy, XDENT LAB may share user information with:

Affiliates

Our affiliates may need access to user information to complete transactions or provide services.

Business Partners

Trusted partners may receive user information under agreements that ensure confidentiality and data protection.

Legal Obligations

We may disclose user information to third parties or authorities when required by law or to protect the rights, property, or safety of our Users or XDENT LAB.

With User Consent

Information may be shared with third parties when explicitly authorized by the User.

INFORMATION STORAGE DURATION

XDENT LAB retains user information only as long as necessary to fulfill the purposes for which it was collected.

THIRD-PARTY LINKS AND PRODUCTS

• Some content, advertisements, or features on our website may be provided by third parties. These third parties may collect user information through cookies, beacons, and similar technologies.

• If Users connect their social media accounts to our Services, we may receive authentication and other information that the User authorizes us to collect.

• By using XDENT LAB’s Services, Users consent to the storage and use of cookies and similar technologies by us and third parties.

• Our website may contain links to third-party websites. XDENT LAB is not responsible for the safety or privacy of information collected by these third-party websites. We recommend reviewing their privacy policies before using their services.

COMMITMENT TO DATA SECURITY

• XDENT LAB is committed to protecting user information in accordance with this Policy and applicable laws.

• While we implement reasonable security measures, no website, internet transmission, or system is completely secure. XDENT LAB cannot guarantee absolute security for the information provided and is not liable for unauthorized access, disclosure, or misuse beyond our control.

USER RIGHTS AND RESPONSIBILITIES

User Rights

• Users have the right to access, update, or correct their personal information.

• Users may opt-out of receiving marketing communications at any time.

User Responsibilities

• Review this Policy before using our Services.

• Provide accurate and lawful information.

• Avoid unauthorized access or misuse of our Services.

CONTACT INFORMATION

We value your feedback and inquiries about our Services and this Policy. For any questions, please contact us:

XDENT LAB is an expert in Lab-to-Lab Full Service from Vietnam, with the signature services of Removable & Implant, meeting U.S. market standards – approved by FDA & ISO. Founded in 2017, XDENT LAB has grown from local root to global reach, scaling with 2 factories and over 100 employees.. Our state-of-the-art technology, certified technicians, and commitment to compliance make us the trusted choice for dental practices looking to ensure quality and consistency in their products.

Our commitments are:

• 100% FDA-Approved Materials.

• Large-Scale Manufacturing, high volume, remake rate < 1%.

• 2~3 days in lab (*digital file).

• Your cost savings 30%.

• Uninterrupted Manufacturing 365 days a year.

Contact us today to establish a strategy to reduce operating costs.

--------❃--------

Vietnam Dental Laboratory - XDENT LAB

🏢 Factory 1: 95/6 Tran Van Kieu Street, Binh Phu Ward, Ho Chi Minh City, Vietnam

🏢 Factory 2: Kizuna 3 Industrial Park, Can Giuoc Commune, Tay Ninh Province, Vietnam

☎ Hotline: 0919 796 718 📰 Get detailed pricing

Last Updated: 17/10/2025.